Multi-year managed providers engagement permits Legacy Well being to successfully help all Epic EHR end-users
NASHVILLE, Tenn. , March 16, 2022 /PRNewswire/ — Healthcare IT consulting chief Pivot Point Consulting, a Vaco Firm, was chosen by Legacy Health, a domestically owned, nonprofit well being system based mostly in Portland, Oregon to carry out assist desk help for all Epic EHR end-users throughout the group.
This engagement will allow Legacy Well being to take care of high-quality Epic end-user help by way of an economical help mannequin and permit staff members to deal with extra complicated tasks and strategic initiatives.
Legacy Well being operates six hospitals, youngsters’s, and behavioral well being specialty hospitals in addition to almost 100 clinics and outpatient services all through the Portland, Oregon, and Southwest Washington area. The extremely rated healthcare system will use Pivot Level’s versatile Managed Companies resolution to supply a staff of skilled Epic help analysts to service its Epic finish customers on a first-call decision foundation, offering end-user troubleshooting, navigation, and coaching help inside the Epic platform.
“Legacy Well being chosen Pivot Level Consulting for Epic assist desk help as a result of they provide high-quality, outcome-based managed providers,” stated Cyndi Jerde, MSN, RN, Legacy Well being’s Informatics Coaching and Help Companies Supervisor. “We already make the most of Pivot Level for MyChart Portal help and after-hours IT assist desk help, and this new enlargement of our relationship will now enable our medical end-users to obtain the high-quality EHR help we’ve got come to count on from Pivot Level.”
“In 2022, Pivot Level Consulting, not solely ranked because the #2 Greatest in KLAS: Total IT Companies Agency, by KLAS (after being 2020 #1 Greatest in KLAS Total IT Companies Agency), but in addition ranked #2 in Partial IT Outsourcing. We’re proud to companion with Legacy Well being as a part of its EHR Help,” stated Andy Palmer, Vice President Managed with Pivot Level Consulting. “Suppliers like Legacy Well being deserve a devoted companion to make sure their finish customers are totally supported. This mannequin will assist cut back downstream useful resource wants by making an attempt to unravel points on the preliminary level of contact. Past laborious value financial savings, we assist suppliers capitalize on new alternatives that come their approach whereas we tackle the duty of managing a lot of the day by day, but important, help wants.”
About Legacy Well being
Legacy Well being is a domestically owned, nonprofit well being system pushed by our mission to enhance the well being of these round us. We provide a novel mix of well being providers throughout the Portland/Vancouver metro space and mid-Willamette Valley — from wellness and pressing care to devoted youngsters’s providers and superior medical facilities — to take care of sufferers of all ages when and the place they want us. With a watch towards a more healthy group, our partnerships deal with very important points equivalent to housing and psychological well being. Legacy strives to assist everybody reside more healthy and higher lives, with the imaginative and prescient of being important to the well being of the area.
Legacy Well being consists of almost 3,000 medical doctors and Suppliers, and 14,000 staff all through the state Oregon. The system’s hospitals are: Legacy Emanuel Medical Center, Randall Children’s Hospital at Legacy Emanuel, Legacy Good Samaritan Medical Center, Legacy Meridian Park Medical Center, Legacy Silverton Medical Center, and Legacy Mount Hood Medical Center in Oregon; and Legacy Salmon Creek Medical Center in Washington. Within the spring of 2017, Legacy, in partnership with three different well being methods, opened the Unity Heart for Behavioral Well being.
About Pivot Level Consulting
In 2022, Pivot Level Consulting, not solely ranked because the #2 Greatest in KLAS: Total IT Companies Agency, by KLAS (after being 2020 #1 Greatest in KLAS Total IT Companies Agency), but in addition ranked #2 in Partial IT Outsourcing and #2 in Total IT Advisory Companies.
Pivot Level Consulting allows healthcare organizations to comprehend probably the most worth from their know-how and sources by way of EHR, ERP, Technique, Digital Care, Knowledge & Analytics, Cybersecurity, Service Desk, Software Help and Income Cycle Administration providers. Our specialists ship consulting, managed providers and expertise options to suppliers, payers, life sciences and know-how organizations.
For extra info, go to us at pivotpointconsulting.com.
Media Contact:
Kim Warth, Amendola Communications, [email protected]
SOURCE Pivot Level Consulting
